Terms and Conditions

Detailed rules and restrictions. Please review the complete rules and restrictions listed below. When you purchase the package, you agree to these rules and restrictions.

Rules and restrictions:

- Prices for vacation packages are subject to change without notice, and reservations are based on availability. DiscoverinTurkey reserves the right to correct an error in any price prior to your departure. The vacation package price does not include airline transportation unless otherwise specified in your itinerary or selected.
- Your credit card will be charged for the indicated amount only when all air, hotel and services are confirmed.
- Your credit card statement may reflect two entries, one from the airline and one from us but always for the same total package price.
- If a debit/ check card is submitted by the client we are not responsible for any bank overdraft fees or any other charges that might be charged by your bank.
- A "cancellation" is defined as any change made to the name of a traveler when booked (e.g. a change from "J. Smith" to "John Smith"), the substitution of one traveler in place of another, a reduction to the number in the party, and/or the termination of the entire trip. All other changes to a reservation constitute a revision.
- No prices, flights, hotel availability, rental car availability, attraction and service availability, or dates of travel are confirmed until a required payment is received.
- All travelers must travel on the same itinerary.
- Delivery addresses must be street addresses. No P.O. boxes will be accepted. This does not apply to e-tickets (ticketless travel).
- Electronic confirmation and documentation will be sent to the e-mail address listed on the booking form page.
- Vacation packages are provided by Kacamak Tourism and Travel Agency of which DiscoverinTurkey is a subsidiary division.
-Our agents cannot be expected to know all documentation requirements for your trip. You are responsible for checking with the appropriate consulate and respective authorities. No refunds will be entertained for passengers who cannot embark on an aircraft due to incomplete documentation such as lack of passports or visas or affidavits for minors travelling alone or with only one parent.

- If you change your vacation package, you will have to pay the revision fee specified below. You will also have to pay for any increase in price resulting from a change to your package.
- Some airline tickets cannot be changed.
- All revisions are subject to availability.
- Revisions to vacation package reservations are allowed up to 7 days prior to departure

- Any revision to a vacation package will be subject to a fee of 50 € per reservation.
- All airlines charge ticket revision fees of 175 € - 250 € per person in addition to the DiscoverinTurkey revision fees shown above. Airline fees can change.

- If you cancel your vacation package, you will have to pay a cancellation penalty. The amount of the cancellation penalty depends on how many days in advance of your scheduled departure date you cancel your package, the hotel and airfare you purchased, and the travel dates. We must receive cancellation notices in writing. Verbal cancellations are not accepted. Hotels and airlines have different cancellation penalties according to type of airfare ticketed, dates of stay at hotel and others. For example, hotels have stricter cancellation penalties during high season dates such as peak winter, Thanksgiving, Christmas, New Years, etc., special events, etc. In general air ticket cancellation fees are between 175 € - 250 € per person and most times not refundable. Following are the cancellation fees we will charge IN ADDITION to any airline or hotel cancellation charges.
Additional Cancellation Fees (in addition to any airline and hotel cancellation fees):
- 30 days or more prior to departure: 25 € per passenger
- Within 30 days prior to departure: 50 € per passenger

- Applications for refunds, if permitted, must be made in writing within 30 days of your scheduled return and must be accompanied by appropriate documentation evidencing amounts to be refunded.
- DiscoverinTurkey will not refund unused or partially used features including such items as hotel, car rental, sightseeing tours, transfers and attraction entrance fees.
- Airlines and hotels occasionally create overbooked conditions. These entities will compensate passengers affected by overbookings. Our agency cannot be held responsible for these situations and will not refund moneys for such situations since they are beyond our control. Passengers need to present and resolve their compensation issues to the hotel or airline directly at the time the situation arises.

- No changes can be made to a booking prior to final payment being received.
- Travel Insurance coverage will not cover our internal cancellation fees.
- DiscoverinTurkey has the right to cancel the booking in the event of non-payment or payment dispute.

- Please read all rules and restrictions carefully.
- Flight details, including airlines, aircraft, times, and prices, are subject to change.
- Tickets cannot be refunded, transferred, or exchanged. Tickets are only valid on the dates and times indicated.

All hotel descriptions reflect the most updated information provided by the property at time of printing. DiscoverinTurkey cannot be held responsible for the condition of accommodations. There may be charges applicable for some amenities listed in these descriptions as free, and availability may vary by season. In these instances, DiscoverinTurkey is not responsible for any charges incurred by the traveler in utilizing such amenities and client agrees not to make DiscoverinTurkey responsible for the availability and/or accessibility of any and all facilities and services at time of stay. Client will notify any dissatisfaction with rooms or hotel facilities with the hotel’s management during the passenger’s stay and will not make DiscoverinTurkey responsible for the dissatisfaction. Hotels, at times, just like airlines, create overbooking conditions. In overbooking cases, compensation and arranging accommodations in another hotel is the responsibility of the hotel and passengers must negotiate all compensation with the hotel during the stay and not make DiscoverinTurkey responsible for any financial compensation due to the overbooking situation.

- Documentation: All travel documents are the responsibility of the passenger. A valid passport is required in most cases.
- Additional expenses such as laundry, alcoholic beverages (except when included), excess baggage charges, baggage insurance, meals (except as indicated in itineraries) or items of a personal nature.
- Hotel bellmen and chambermaid service.
- Tips and gratuities of any kind.

DiscoverinTurkey, Ataturk St. 24. Sk. No:1/1 Salihli/Manisa/Turkey, acts only as agents for the passenger in regards to travel, whether by air, rail, automobile, bus, van, plane, boat, or any other conveyance, and assumes no liability for injury, damage, loss, accident, delay or irregularity, which may be caused due to defect in any vehicle, acts of God, war, riots, or for any company or person involved in conveying the passenger or in carrying out arrangements of the tour. We cannot accept any responsibility for losses or additional expenses due to delay or changes in schedules or other causes such as strikes. All such losses will be the responsibility of the passenger. The right is reserved to make minor adjustments in the itinerary. The right is reserved to cancel any tour prior to departure, in which case a full refund will constitute a full settlement of all liability. DiscoverinTurkey is not responsible for any lost or damaged luggage before, during or after the tour program. The right is reserved to decline, to accept, or retain any passenger as a member of the tour program. The issuance of vouchers or tickets shall be deemed to be consent to the above conditions. The airline concerned is not to be held liable for any act, omission, or event during the time passenger are not on board their craft. The services of any IATA or ARC carrier may be used in conjunction with these tours. The passenger's tickets when issued shall constitute the sole contract between the airlines and the purchaser and/or passenger. All rates published in any venue are based on exchange rates and tariffs and are subject to change. All taxes, gratuities and porterage charges are subject to deletions, additions or changes without notice. These items are not covered under the control of DiscoverinTurkey, since changes in Government regulations and labor agreements cannot always be anticipated in advance. DiscoverinTurkey is not responsible for any changes initiated by the passenger after departure. Maps are designed to show the approximate location of airports and destinations. Maps are not drawn to scale.

(Terms and conditions are subject to change without notice)